{"id":5641,"date":"2020-04-16T11:54:57","date_gmt":"2020-04-16T09:54:57","guid":{"rendered":"http:\/\/verduweb.com\/blog\/?p=5641"},"modified":"2020-04-24T12:58:17","modified_gmt":"2020-04-24T10:58:17","slug":"preguntas-frecuentes-clientes-en-epoca-coronavirus","status":"publish","type":"post","link":"https:\/\/verduweb.com\/blog\/preguntas-frecuentes-clientes-en-epoca-coronavirus\/","title":{"rendered":"Preguntas frecuentes de nuestros clientes en \u00e9poca de coronavirus"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"500\" data-attachment-id=\"5643\" data-permalink=\"https:\/\/verduweb.com\/blog\/preguntas-frecuentes-clientes-en-epoca-coronavirus\/pedidos-verdu\/\" data-orig-file=\"https:\/\/i0.wp.com\/verduweb.com\/blog\/wp-content\/uploads\/2020\/04\/pedidos-verdu.jpg?fit=700%2C500&amp;ssl=1\" data-orig-size=\"700,500\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"pedidos-verdu\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/verduweb.com\/blog\/wp-content\/uploads\/2020\/04\/pedidos-verdu.jpg?fit=300%2C214&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/verduweb.com\/blog\/wp-content\/uploads\/2020\/04\/pedidos-verdu.jpg?fit=700%2C500&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/verduweb.com\/blog\/wp-content\/uploads\/2020\/04\/pedidos-verdu.jpg?resize=700%2C500\" alt=\"pedidos en Verd\u00fa en \u00e9poca de coronavirus\" class=\"wp-image-5643\" srcset=\"https:\/\/i0.wp.com\/verduweb.com\/blog\/wp-content\/uploads\/2020\/04\/pedidos-verdu.jpg?w=700&amp;ssl=1 700w, https:\/\/i0.wp.com\/verduweb.com\/blog\/wp-content\/uploads\/2020\/04\/pedidos-verdu.jpg?resize=300%2C214&amp;ssl=1 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure><\/div>\n\n\n\n<p>Con las medidas aplicadas en el estado de alarma, la forma de comprar productos ha sufrido cambios que generan dudas al consumidor. Para ayudarte, hemos recopilado las preguntas  m\u00e1s frecuentes de nuestros clientes en \u00e9poca de coronavirus. Igualmente, seguimos a tu disposici\u00f3n para resolver cualquier asunto.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00bfC\u00f3mo puedo hacer un pedido en Verd\u00fa?<\/h3>\n\n\n\n<p>Hasta nuevo aviso, <strong>solo servimos pedidos realizados a trav\u00e9s de nuestra <a href=\"https:\/\/verduonlinestore.com\/\">tienda online VerduStore<\/a> o de nuestra oficina comercial<\/strong> (tel\u00e9fono: 968 71 83 71).<\/p>\n\n\n\n<p>Para extremar las precauciones y evitar el contacto todo lo posible, nuestra tienda f\u00edsica solo sirve a clientes profesionales previo encargo. Rogamos que se respeten las medidas de seguridad estipuladas.<\/p>\n\n\n\n<p>Asimismo, recomendamos efectuar el pago de manera telem\u00e1tica.<\/p>\n\n\n\n<p>\u2611\ufe0f <strong><em>Descubre las ventajas de <a href=\"http:\/\/verduweb.com\/blog\/ventajas-comercio-electronico-cliente-profesional\/\">comprar en la ferreter\u00eda online como profesional<\/a>. Con el nuevo servicio de Verd\u00fa Expr\u00e9s podr\u00e1s saltarte las colas en la tienda.<\/em><\/strong><\/p>\n\n\n\n<p>Los clientes particulares solo podr\u00e1n recibir sus pedidos acogi\u00e9ndose a la modalidad de env\u00edo.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00bfCu\u00e1l es el horario de atenci\u00f3n al cliente?<\/h3>\n\n\n\n<p>El servicio de atenci\u00f3n al cliente, que incluye la gesti\u00f3n de pedidos, funciona <strong>de lunes a viernes de 8:00 a 14:00<\/strong>.<\/p>\n\n\n\n<p>\u27a1\ufe0f Quiz\u00e1s tambi\u00e9n te interese: <a href=\"http:\/\/verduweb.com\/blog\/como-descargar-tus-facturas-desde-tu-cuenta-profesional\/\">C\u00f3mo descargar tus facturas desde tu cuenta profesional<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00bfCu\u00e1nto cuesta el env\u00edo de productos?<\/h3>\n\n\n\n<p>Otra de las preguntas frecuentes de nuestros clientes en \u00e9poca de coronavirus es cu\u00e1nto cuestan los env\u00edos. Nuestros gastos de env\u00edo <strong>no han sufrido variaciones<\/strong>. Consulta la tabla de portes seg\u00fan el peso del pedido y la provincia de destino:<\/p>\n\n\n\n<div class=\"wp-block-file\"><a href=\"http:\/\/verduweb.com\/blog\/wp-content\/uploads\/2020\/04\/Tabla-de-portes.jpg\">Verd\u00fa \u2013 Tabla de portes<\/a><a href=\"http:\/\/verduweb.com\/blog\/wp-content\/uploads\/2020\/04\/Tabla-de-portes.jpg\" class=\"wp-block-file__button\" download>Descarga<\/a><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u00bfTen\u00e9is mascarillas?<\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"300\" data-attachment-id=\"5644\" data-permalink=\"https:\/\/verduweb.com\/blog\/preguntas-frecuentes-clientes-en-epoca-coronavirus\/mascarillas-proteccion\/\" data-orig-file=\"https:\/\/i0.wp.com\/verduweb.com\/blog\/wp-content\/uploads\/2020\/04\/mascarillas-proteccion.jpg?fit=700%2C300&amp;ssl=1\" data-orig-size=\"700,300\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"mascarillas-proteccion\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/verduweb.com\/blog\/wp-content\/uploads\/2020\/04\/mascarillas-proteccion.jpg?fit=300%2C129&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/verduweb.com\/blog\/wp-content\/uploads\/2020\/04\/mascarillas-proteccion.jpg?fit=700%2C300&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/verduweb.com\/blog\/wp-content\/uploads\/2020\/04\/mascarillas-proteccion.jpg?resize=700%2C300\" alt=\"ropa de protecci\u00f3n contra el coronavirus\" class=\"wp-image-5644\" srcset=\"https:\/\/i0.wp.com\/verduweb.com\/blog\/wp-content\/uploads\/2020\/04\/mascarillas-proteccion.jpg?w=700&amp;ssl=1 700w, https:\/\/i0.wp.com\/verduweb.com\/blog\/wp-content\/uploads\/2020\/04\/mascarillas-proteccion.jpg?resize=300%2C129&amp;ssl=1 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure><\/div>\n\n\n\n<p><strong>No tenemos existencias de mascarillas<\/strong>. Tambi\u00e9n se han agotado los guantes de nitrilo, las pantallas protectoras y los monos desechables de papel. Esperamos reponer nuestro stock en unos meses.<\/p>\n\n\n\n<p>Igualmente, tal vez te interese echarle un vistazo a nuestro <a href=\"http:\/\/verduweb.com\/blog\/nuevo-catalogo-de-proteccion-laboral\/\">cat\u00e1logo de ropa laboral<\/a>. Encontrar\u00e1s un amplio surtido de <a href=\"https:\/\/verduonlinestore.com\/9004-proteccion-y-senalizacion\">prendas c\u00f3modas y seguras para trabajar<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Productos m\u00e1s solicitados<\/h3>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"285\" data-attachment-id=\"5645\" data-permalink=\"https:\/\/verduweb.com\/blog\/preguntas-frecuentes-clientes-en-epoca-coronavirus\/productos-solicitados-pandemia\/\" data-orig-file=\"https:\/\/i0.wp.com\/verduweb.com\/blog\/wp-content\/uploads\/2020\/04\/productos-solicitados-pandemia.jpg?fit=700%2C285&amp;ssl=1\" data-orig-size=\"700,285\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"productos-solicitados-pandemia\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/verduweb.com\/blog\/wp-content\/uploads\/2020\/04\/productos-solicitados-pandemia.jpg?fit=300%2C122&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/verduweb.com\/blog\/wp-content\/uploads\/2020\/04\/productos-solicitados-pandemia.jpg?fit=700%2C285&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/verduweb.com\/blog\/wp-content\/uploads\/2020\/04\/productos-solicitados-pandemia.jpg?resize=700%2C285\" alt=\"productos m\u00e1s solicitados durante el confinamiento por nuestros clientes\" class=\"wp-image-5645\" srcset=\"https:\/\/i0.wp.com\/verduweb.com\/blog\/wp-content\/uploads\/2020\/04\/productos-solicitados-pandemia.jpg?w=700&amp;ssl=1 700w, https:\/\/i0.wp.com\/verduweb.com\/blog\/wp-content\/uploads\/2020\/04\/productos-solicitados-pandemia.jpg?resize=300%2C122&amp;ssl=1 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure><\/div>\n\n\n\n<p>Los productos m\u00e1s solicitados en esta \u00e9poca de cuarentena son los m\u00e1s <a href=\"http:\/\/verduweb.com\/blog\/pequenas-reformas-que-puedes-hacer-durante-la-cuarentena\/\">asociados al bricolaje<\/a>, como las <a href=\"https:\/\/verduonlinestore.com\/40-bisagras-para-muebles\">bisagras<\/a>, la <a href=\"https:\/\/verduonlinestore.com\/90056-pintura-y-tratamiento-de-superficie\">pintura<\/a> o la <a href=\"https:\/\/verduonlinestore.com\/60-tornilleria\">torniller\u00eda<\/a> en general. Los clientes tambi\u00e9n se est\u00e1n animando a construir <a href=\"http:\/\/verduweb.com\/blog\/camas-abatibles-para-ahorrar-espacio\/\">somieres abatibles<\/a> e instalar <a href=\"https:\/\/verduonlinestore.com\/7021-resortes-para-cabeceros-y-brazos\">cabeceros de sof\u00e1s<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00bfSois fabricantes?<\/h3>\n\n\n\n<p>Algunos clientes nos preguntan si fabricamos herrajes a medida, como bisagras, ruedas\u2026 La respuesta es no, <strong>somos distribuidores<\/strong>, aunque tenemos m\u00e1s de 20.000 referencias en nuestro cat\u00e1logo. Seguramente en <a href=\"https:\/\/verduonlinestore.com\/\">VerduStore<\/a> encuentres lo que necesitas.<\/p>\n\n\n\n<p>\u27a1\ufe0f Quiz\u00e1s tambi\u00e9n te interese: <a href=\"http:\/\/verduweb.com\/blog\/servicio-embolsado-personalizado-para-clientes-verdu\/\">Servicio de embolsado personalizado para clientes de Verd\u00fa<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Entrevistas en directo en la p\u00e1gina de Facebook de Verd\u00fa<\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"394\" data-attachment-id=\"5648\" data-permalink=\"https:\/\/verduweb.com\/blog\/preguntas-frecuentes-clientes-en-epoca-coronavirus\/entrevistas-verdu\/\" data-orig-file=\"https:\/\/i0.wp.com\/verduweb.com\/blog\/wp-content\/uploads\/2020\/04\/entrevistas-verdu.jpg?fit=700%2C394&amp;ssl=1\" data-orig-size=\"700,394\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"entrevistas-verdu\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/verduweb.com\/blog\/wp-content\/uploads\/2020\/04\/entrevistas-verdu.jpg?fit=300%2C169&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/verduweb.com\/blog\/wp-content\/uploads\/2020\/04\/entrevistas-verdu.jpg?fit=700%2C394&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/verduweb.com\/blog\/wp-content\/uploads\/2020\/04\/entrevistas-verdu.jpg?resize=700%2C394\" alt=\"personajes del sector responden algunas preguntas frecuentes sobre la situaci\u00f3n\" class=\"wp-image-5648\" srcset=\"https:\/\/i0.wp.com\/verduweb.com\/blog\/wp-content\/uploads\/2020\/04\/entrevistas-verdu.jpg?w=700&amp;ssl=1 700w, https:\/\/i0.wp.com\/verduweb.com\/blog\/wp-content\/uploads\/2020\/04\/entrevistas-verdu.jpg?resize=300%2C169&amp;ssl=1 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure><\/div>\n\n\n\n<p>Estas semanas de confinamiento hemos preparado una serie de <a href=\"https:\/\/www.facebook.com\/Verdustore\">entrevistas con profesionales destacados del sector del mueble<\/a>. Comentamos con ellos su visi\u00f3n sobre c\u00f3mo est\u00e1 afectando el estado de alarma a la industria.<\/p>\n\n\n\n<p>Estos son nuestros primeros entrevistados: Juan Carlos Mu\u00f1oz, presidente de la Asociaci\u00f3n Nacional de Fabricantes y Exportadores de Muebles de Espa\u00f1a (ANIEME); Jos\u00e9 Antonio Ortega, presidente de la Asociaci\u00f3n Regional de Empresarios de la Madera (AREMA); y Luis Martos, country manager de Krona.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Con las medidas aplicadas en el estado de alarma, la forma de comprar productos ha sufrido cambios que generan dudas al consumidor. Para ayudarte, hemos recopilado las preguntas m\u00e1s frecuentes&#46;&#46;&#46;<\/p>\n","protected":false},"author":11,"featured_media":5643,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[146],"tags":[94,362,364,363],"class_list":["post-5641","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general","tag-bricolaje","tag-cliente","tag-mascarilla","tag-pedido"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntas frecuentes de nuestros clientes en \u00e9poca de coronavirus &#8226; Verd\u00fa Blog<\/title>\n<meta name=\"description\" content=\"\u00bfC\u00f3mo puedo hacer un pedido en Verd\u00fa? \u00bfCu\u00e1l es el horario de atenci\u00f3n al cliente?... 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